Tennies Ace Hardware

If I need help with the project, I will go here to get the right part or solution. They know, and they'll help you figure out what you need, and if they don't have it, they can order it... Also, it's a great place to get paint. They have one of the highest rated brands, and it's relatively affordable. I definitely prefer their paint to the Home Depot brand, especially for the same price.

Employee there cut and glued together PVC and a new actually silent check valve for my sump pump. The old one was loud as hell. At home was a stressful race against the clock cutting my existing PVC to fit as we live near a creek and the sump fills up at a decent rate. Anyways here's the end result. Pretty much go here for everything homeowner related.

I called on the phone asking if they could cut my car key, I gave the make and year, and the person said they can, no issue. I show up the next day and the guy says "oh no we can't do that. People buy cheap stuff on Amazon all the time and it damages our machine or their key so we don't take a chance". Mine isn't a cheap one from Amazon but ok. I asked if they could recommend someone and they had no idea. I noticed they were in the process of cutting a key that looked oddly similar to mine and when I asked about it they said it was a test and they couldn't help me. Wow 3 different answers from employees. One said we cut anything, 2nd said we only cut certain keys and now 3rd saying I have to buy one of yours. Where's the communication?

HORRIBLE customer service. We ordered a shed online to pickup in store. Paid for it in full. Drove 45 minutes one way to pick it up. When we got there, they couldn’t find the shed. After waiting 20 minutes, they found it - completely assembled sitting outside. Not only does a completely assembled shed not fit in our vehicle, we paid for a brand new shed. The manager was out the day we went, so we just drove home. We were finally able to get in touch with the manager four days later. We asked that a shed be delivered to our home because of their error. The manager first said it is against company policy. When my husband said he knew that wasn’t true, the manager then told him that “he can’t have a paid employee leave the store for 1.5 hours as it is a waste of time.” To which my husband replied, “Yes I know that. I already wasted 2 hours coming to your store but the only difference is that I didn’t get a shed because your inventory counts were incorrect online.” We ended up cancelling our $500 shed order and will never purchase anything from this franchise again.

If I need help with the project, I will go here to get the right part or solution. They know, and they'll help you figure out what you need, and if they don't have it, they can order it... Also, it's a great place to get paint. They have one of the highest rated brands, and it's relatively affordable. I definitely prefer their paint to the Home Depot brand, especially for the same price.